Dear companies that make music software (Audio work stations, VST’s, plug ins, etc.),
For years now, as a professional musician/composer, I’ve legally purchased your music software every single time I wanted or needed one. Whether it was from Musician’s Friend, or often right from your own websites, I’ve always paid for your software, and have never torrented or stolen it. I did use some pieces through a trial period, but just to make sure it did what I needed it to do.
I am not the only one like this. There are hundreds of thousands, dare I say millions, of hard working musicians like myself that regularly pay for the products you provide. And while I’m well aware of the number of people that steal your software and share it, I’m confident that the good outweighs the bad. So why do those who do good get the short end of the stick?
There’s nothing worse than finally buying the new virtual instrument you’ve been waiting to get, only to spend a ridiculous amount of time with confirmation emails and activation codes that are a character too short (or just flat out don’t work), and I wind up needing help from tech support – nothing turns me off from a company faster than needing to talk to tech support when I’m SETTING THE PRODUCT UP rather than using it. I worked hard to get that new compressor, so the last thing I want to do when I finally get it is wait over night for a half-assed and generic “We’ll be with you shortly” email, followed by waiting two or three business days for someone to get with me, about a problem that he or she likely has spent half their week helping others with. To your credit, everyone else’s problem probably isn’t about the product crashing. But when there are projects and deadlines, waiting to talk to tech support is the last thing I need to do.
So please: Stop screwing over your loyal, paying, hard working customers, and find a way around software piracy that isn’t a giant middle finger to your consumers.
Thank you very much,
- Lee Chavez
PS: It seems every single company now has their own separate software of which it’s sole purpose is to enter and keep track of activation/product codes. This is the cherry on top. While I have yet to run into any software that takes more than 20 minutes to simply download to my computer, it’s a major inconvenience to also have to install and keep track of (what honestly is) a major waste of time – this isn’t necessary, and I say that as a musician who, like you guys, is in an industry where everyone seems to expect your product/service for free.
Seriously – if anyone wants to contact me, I’m completely open to discussing and brainstorming on how we can get past this problem.